How will I know when my device needs to be charged?
When powered on, the Trim’s power icon will turn red when the device requires charging. Charge your device using the USBC charging cord included. The white power icon will blink when charging. The power icon will turn green when fully charged.
Will this work on all fabrics?
The Nori Trim was designed to be used on all fabrics. The device’s six razor blades are encased in a protective blade cover that will prevent the blades from getting too close to a fabric in which damage could occur. That said, please operate the device with care, pressing the device’s blade into a fabric gently and applying additional pressure as needed. Be sure to always move the device in small circles or sweeping motions rather than holding it in one spot.
How do I clean my Nori Trim?
To clean your Nori Trim, remove the lint collector when it appears full and scoop out any collected lint with the provided white cleaning brush. Clean the interior of your device by carefully twisting off the blade cover to reveal the blade. Using that same brush, collect lint from your blade and the blade cavity. After repeated use, you can replace the device’s blade when it appears dull. Twist off the blade cover and carefully lift the blade away from the device. Using caution, carefully place a new blade onto the prong in the center of the cavity and adjust until you feel the blade slide into place. For step by step instructions on how to use, charge and clean your device, visit our How to Trim page.
Are there any safety features?
The device will automatically turn off and cannot be turned on when the blade cover is open or loose to protect you against exposure to spinning blades.
How do I assemble my Hamper?
So glad you asked! We wanted the assembly process to be as easy as possible. Please visit our assembly page HERE for detailed step by step instructions.
Why do you suggest using Nori’s Fabric Facial?
This signature steam solution is designed to improve your device’s steaming performance. Filling your device with this solution will prevent calcification that is a result of using tap water and will often require descaling.
Nori’s Fabric Facial not only increases the longevity of your device, but is blended with a deodorizing technology that will remove unwanted odors when emitted as a spray or steam.
How do I start a return?
A product may be returned for a full refund (minus handling fees) within 30 days of receiving the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received.
We do not accept returns of opened Fabric Facials. The Travel Case must be returned in its canvas bag.
To start a return, please visit our returns center and enter your order number and zip code or email address. From there, you can select which items you’re sending back and print a return label. The customer will be responsible for associated return costs.
We will not take responsibility for returns that may get lost in the mail. All approved refunds will get processed within 7 days of arrival to the warehouse. The associated bank transfer might take several days to be visible on your account. Please contact us if the refund does not appear within 20 days. Purchases must be made directly. If you purchased with another retailer, please contact them directly to coordinate a return. If an item is damaged during transport or if you received a faulty unit, please contact us within 30 days of delivery for information about an exchange.
What shipping methods do you offer?
We offer the following shipping methods:
- Standard: Arrives in 5 to 7 business days
- Expedited: Arrives in 3 to 4 business days
- Next Day Air: Arrives in 1 to 2 business days (Orders must be placed before 12 PM EST)
My order says it has shipped, but the tracking information hasn’t updated or still says “pre-shipment”
Once your tracking number is generated, it can take 3–4 business days for the carrier to update movement. Rest assured, your order is in progress and on its way!